Frequently Asked Questions
Can I use my old docks?
No, but the TOUGHBOOK 40 features the latest advances in technology that will enable you to stay with your current docks for the foreseeable future. It includes USB-C, more USB ports & video out than the TOUGHBOOK 31, 20x faster USB, 10x faster Ethernet, SMA connectors, quad pass-through, software selectable pass-through, the ability to pass through cellular+GPS+Wi-Fi, 4x4 MIMO, or 5G Sub6.
Can I reuse my old AC adapters from the TOUGHBOOK 55 and TOUGHBOOK 31?
Yes!
What is Secure Wipe?
Secure Wipe can easily and securely wipe the entire contents of the PC, including the OS and partition. Instead of overwriting data, which takes more time and uses the SSD's limited read/writes, Secure Wipe applies a voltage spike to erase contents. It takes just seconds instead of minutes or hours. It can be accessed in the BIOS under the Security tab.
What is the difference between IP66 and IP65?
The difference is in the water rating. IP65 is water projected by a nozzle, while IP66 is water projected by a powerful jet. The pressure is more powerful (3x more), and there is much more volume of water per minute (8x more).
What is the difference between 2-in-1’s, convertibles, 360’s, detachables, laptops, and tablets?
2-in-1’s are a category of PCs that include convertibles, 360’s, and detachables. Convertible displays swivel (left/right) to change from laptop to tablet mode. 360 displays fold backward to change from laptop to tablet mode, but the keyboard on convertibles and 360’s is always attached. A detachable laptop has a removable keyboard, giving users the option of just carrying around a tablet. Laptops can only be opened in clamshell mode, and tablets do not come with physical keyboards, only offering software keyboards or optional keyboard accessories that are not integrated.
What is a 3:2 aspect ratio and why did Panasonic choose it for TOUGHBOOK 33?
The aspect ratio is the ratio of the width to the height of the screen. The TOUGHBOOK 33 is the first fully rugged product with a 3:2 display. Panasonic chose this to make the tablet easier to handle and for better viewing of business applications such as Computer Aided Dispatch (CAD) for law enforcement officers. Other benefits of a 3:2 ratio over a widescreen include less vertical scrolling, a size and feel that closely resembles 8.5 x 11 paper, and less interference around airbag zones for better vehicle-occupant safety.
What is Microsoft Hello?
The combination of an infrared webcam on TOUGHBOOK 33 and Windows Hello allows customers to use 3D facial recognition, iris scanning, or fingerprint scanning (on units equipped with a fingerprint reader) for user authentication.
What is the maximum number of users that can set up their faces using Microsoft Hello?
There is no theoretical maximum. Up to 99 has been tested. Each user will need to set their own account, but multiple users can set up their own accounts.
What is the difference between the optional Lite Keyboard and Premium Keyboard?
The Premium Keyboard offers more functionality, versatility, and ruggedness, but the Lite Keyboard is lighter and has a lower purchase price. Both can dock directly to the tablet and feature an adjustable tactical red backlight. The Lite Keyboard is compatible with the Vehicle Dock Adapter (VDA), whereas the Premium Keyboard works with the TOUGHBOOK 33 laptop vehicle dock and desktop dock. Additionally, the Premium Keyboard has a handle, can open to any angle, be reverse docked into convertible mode, has I/O ports, Fn keys, and a Kensington lock.
Can I use the new Mk3 keyboard on a Mk1 or Mk2 tablet?
The new Mk3 Premium Keyboards (emissive CF-VEK335LMP; rubber CF-VEK336RMP) can only be used on the TOUGHBOOK 33 Mk3 tablets.
Can I use my existing (Mk1 or Mk2) keyboard on a new Mk3 tablet?
Yes. The TOUGHBOOK 33 Mk3 tablet can work with any Panasonic keyboard made for the TOUGHBOOK 33.
Do I have to pair my keyboards with a tablet?
No, just attach the tablet to either keyboard, and they will be instantly recognized. The tablet and keyboards communicate through a physical docking connection, so users do not have to worry about a spotty connection or battery drain, which can be problematic with Bluetooth® keyboards.

