Panasonic Company of North America
Initial Quality Program
Introducing the Initial Quality Program
PSCNA-2012-SB-3
December 15, 2012
Panasonic System Communications Company of North America is pleased to introduce The Initial Quality Program. This new program is designed to support customers who experience a hardware failure within 30 days of initial receipt of their Panasonic Toughbook Computer, Professional Video (Camera/Editing) Product, Projector, Flat Panel Display, Arbitrator Mobile Video System, Business Telephone System,
Security Product, Document and Imaging Product, SIP Product, High Definition Visual Communications, Medical Imaging Product or Infrared Audio device. Panasonic’s manufacturing processes and quality assurance standards result in an initial failure rate of less
than 1/2 of 1%. Panasonic has also created world class service and support to ensure products that have failures are returned to service for our customers in the shortest time possible. Panasonic has built the support infrastructure to provide “Expedited” service, a replacement unit or process a request for credit on initial quality program products. The goal is to provide options to reduce the downtime to as short a time period as possible.
Below, by product category is the new process to receive support on units that experience a hardware failure within the first 30 days:
A. The customer or reseller should call the appropriate technical support number listed below to troubleshoot the problem to determine if the problem can be resolved over the phone or confirm that the unit requires service.
1) Mobile Computers &Tablets 1-855-772-8324, Option 1
2) Professional Video Products 1-855-772-8324, Option 2
3) Projectors 1-855-772-8324, Option 3
4) Professional Displays 1-855-772-8324, Option 4
5) Arbitrator Mobile Video Systems 1-855-772-8324, Option 5
6) Business Telephone Systems 1-888-713-2310
7) Video Surveillance (Security) Products 1-800-528-6747, Option 2
8) Document Management & Imaging (Customers) 1-800-726-2797 (Distributor/NAP) 1-800-449-8989
9) Session Initiation Protocol (SIP) Communications 1-800-528-6747, Option 1
10) HD Visual Communications Conferencing (HDVC) 1-877-441-5870
11) Medical Imaging Products 1-800-528-6747 Option 3
12) Infrared Audio Products 1-800-528-6747 Option 4
PSCNA Authorized Mobile Computers & Tablets Resellers